We have tried to be as comprehensive as we can, but each of you have individual needs so please feel free to contact us . Please note REFUNDS CAN ONLY BE MADE WITHIN A MAXIMUM OF 28 DAYS OF YOUR CARD BEING DEBITED. IF YOU OPT FOR A CREDIT VOUCHER CODE INSTEAD OF A REFUND THEN WE ADD A FURTHER 10%!
EXCHANGES, RETURNS & REFUNDS
A – Complete the rear of your dispatch note and use the Returns sticker on the front to address your package. The cost of returning the item to us is your responsibility. Please allow 3-5 working days for your return to be processed
Alternatively, if you don’t have a cheque book, call us on 0208 1763 3434 and we will put the order through manually.
A – Exchanges will be processed within 5 working days of receipt and posted via Royal Mail 2nd class. If you wish to receive an exchanged item sent via Next Working Day Service (UK only), please enclose a cheque for the service you require (See our postal rates page) made payable to Tee Tree Apparel Ltd
NB: REFUNDS CAN ONLY BE MADE WITHIN A MAXIMUM OF 28 DAYS OF YOUR CARD BEING DEBITED.
FAULTY OR WRONG T-SHIRTS SENT
LOST OR DELAYED GOODS
Please return damaged goods to us within 28 days of purchase (see extended Xmas returns dates). Complete the form on the reverse of your invoice and send the invoice and t-shirt to our returns address. The correct T-shirt will be despatched to you within one working day (stock permitting) of receipt by The Bengali T-Shirt Company along with an apology and a money off voucher from your next purchase.
CANCELLING AN ORDER
You have the right to cancel an order within 7 working days of receipt of your goods. Unless faulty or incorrect products were delivered, you are responsible for the postage costs of returning the items to our depot for an order refund.
CAN’T FIND AN ANSWER TO A QUESTION?
Ask us using our customer service site or call us on 01494 853150 Monday – Friday, 9am – 5pm and we’ll do our very best to help you!